Frequently Asked Questions

Pick a service from Browse Services, share your address and a preferred time slot, and confirm your request - it takes under a minute. No sign-up is needed to get started.

We don't run an open bidding marketplace. Once you submit a request, our local dispatch team manually matches you with a verified, nearby professional suited to the job.

Yes. You can reschedule free of charge up to 3 hours before your scheduled slot from the My Bookings page, or by contacting support.

Yes. Cancellations made more than 3 hours before the scheduled time are free. Cancelling within 3 hours, or after the technician has arrived, may attract a small convenience fee.

TownNeed works on a pay-after-service model. You don't pay anything upfront - payment is collected only after the job is completed to your satisfaction.

No. The visiting charge is shown upfront at booking, and any additional parts or labor costs are shared transparently by the professional before work begins.

Yes. Every professional on TownNeed goes through identity verification and a background check before they're allowed to accept their first job.

Let us know and we'll arrange a free re-visit to make it right, at no extra cost to you.

Yes. Your contact details and address are shared only with the professional assigned to your booking, and are never sold or shared with third parties.

TownNeed currently operates exclusively in Singapore Township, Indore, connecting you with trusted local professionals in your neighborhood.

Yes. We're focused on doing right by Singapore Township first, and plan to expand to more neighborhoods as we grow.