Cancellation Policy
We understand that plans change. TownNeed offers a flexible cancellation policy to ensure a hassle-free experience for our customers while protecting the schedule and livelihood of our independent local partners.
1. Free Cancellations
You can cancel your booking completely free of charge up to 3 hours before the scheduled service start time.
2. Late Cancellations
If you cancel within 3 hours of the scheduled start time, or if our dispatched technician arrives at your location and the service is declined, a minimal convenience fee of Rs. 150 may be charged to compensate the vendor for their travel time.
3. How to Cancel or Reschedule
You can manage your schedule directly by going to the My Bookings dashboard, or by reaching out to our support center on WhatsApp or call at the helpline number provided in your booking confirmation text.
4. Refunds
Since TownNeed operates on a post-service payment model (pay only after the job is completed), there are no upfront payments to refund. If you made any advance online payments, the refund is processed automatically to your source account within 3 to 5 business days.
Have an active booking that needs emergency modification? Please call our dispatch support desk directly.